REFUND & RETURN POLICY

Last Updated: August 21, 2026

At LiverPure™, operated by CleanSups Limited LLC (“Company,” “we,” “us,” or “our”), we want customers to have a clear and straightforward process for resolving issues with their purchases.

This Refund & Return Policy explains how returns, refunds, damaged products, incorrect orders, cancellations, and related requests are handled.

By purchasing from LiverPure™, you acknowledge and agree to this Refund & Return Policy.

1. COMPANY INFORMATION

LiverPure™ is operated by:

CleanSups Limited LLC
34 N Franklin Ave, Ste 687 #5326
Pinedale, WY 82941
United States

Email: info@liver-pure.com
Phone: +1 307 500 3758

For questions about a return, refund, cancellation, damaged shipment, or order issue, please contact our customer support team using the information above.

2. RETURN ELIGIBILITY

If you are not satisfied with your purchase or experience an issue with your order, please contact us at info@liver-pure.com.

Return eligibility may depend on the circumstances of the order, the condition of the product, and any promotional or satisfaction-guarantee terms presented to you at the time of purchase.

To help us locate and review your order, please provide:

• Your full name;

• Order number;

• Email address used to place the order; and

• A brief explanation of the reason for your request.

We may request additional information or photographs where reasonably necessary to verify damaged, defective, incorrect, or otherwise affected products.

Nothing in this policy limits any mandatory rights available to consumers under applicable law.

3. HOW TO REQUEST A RETURN

Before returning a product, please contact our customer support team at:

Email: info@liver-pure.com
Phone: +1 307 500 3758

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

Where a physical return is required, our customer support team will provide the applicable return instructions and return destination.

Sending a product to an address that has not been authorized for returns may delay the processing of your request.

4. REFUND REQUESTS

Refund requests are reviewed based on the circumstances of the purchase and the applicable offer or policy in effect when the order was placed.

If your refund is approved, we will notify you and process the refund as soon as reasonably practicable.

Approved refunds will generally be issued to the original payment method used to make the purchase, unless otherwise required by applicable law.

We do not intentionally issue refunds to an unrelated payment method or third party.

5. REFUND PROCESSING TIME

Once a refund has been approved and issued by us, the time required for the funds to appear in your account depends on your bank, credit card issuer, or payment provider.

Financial institutions may require additional processing time before a refund appears on your statement.

If we have confirmed that a refund was issued but you have not received it after a reasonable processing period, please contact your bank or payment provider and then contact us at info@liver-pure.com if further assistance is required.

6. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, please contact us as soon as reasonably possible after receiving your order.

Please provide:

• Your order number;

• A description of the problem; and

• Photographs of the product or packaging where reasonably requested.

After reviewing the issue, we may provide an appropriate resolution, including a replacement or refund.

Customers will not be charged additional shipping fees to correct a verified error or product issue caused by us or our fulfillment provider.

7. INCORRECT OR MISSING PRODUCTS

If you receive the wrong product or an item is missing from your order, please contact us at info@liver-pure.com.

We will review the order and fulfillment records and provide an appropriate resolution where an error occurred.

Depending on the circumstances, this may include:

• Shipping the correct or missing product;

• Replacing the affected item; or

• Issuing an appropriate refund.

8. LOST SHIPMENTS

If your order does not arrive and appears to have been lost in transit, please contact us.

We may review the applicable tracking information and investigate the shipment with the carrier or fulfillment provider.

If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement shipment or refund.

9. PACKAGES MARKED DELIVERED

If tracking indicates that your package was delivered but you cannot locate it, please first check the delivery location, surrounding area, household members, neighbors where appropriate, building reception, and any delivery notices provided by the carrier.

If you still cannot locate the package, contact us promptly at info@liver-pure.com.

We will review the available shipping and tracking information and assist with an appropriate investigation.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered processing or fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that case, you may need to follow the applicable return procedure after receiving your order.

If we successfully cancel an order after payment has already been collected, the applicable amount will be refunded to the original payment method.

11. RETURN SHIPPING COSTS

Responsibility for return shipping costs depends on the reason for the return.

If a return is required because we or our fulfillment provider shipped an incorrect, damaged, or defective product, we will not require the customer to bear reasonable return shipping costs associated with correcting the verified error.

For discretionary returns unrelated to an error by us, applicable return shipping costs may be the customer's responsibility where permitted by law and where disclosed as part of the return process.

Our customer support team will provide the applicable instructions before you return a product.

12. ORIGINAL SHIPPING CHARGES

Original shipping charges may be non-refundable for discretionary returns where permitted by applicable law.

However, where a refund results from our error, a defective product, or another circumstance requiring reimbursement under applicable law, applicable shipping charges will be handled accordingly.

Any non-refundable charges will be communicated transparently and will not override mandatory consumer rights.

13. REFUSED & UNDELIVERABLE ORDERS

If an order is returned because the delivery address supplied by the customer was incorrect or incomplete, the package was refused, or delivery could not be completed, please contact us.

We will review the circumstances and advise you of the available options.

Depending on the circumstances, these may include reshipment or a refund, subject to applicable shipping costs and consumer protection laws.

14. PROMOTIONAL & BUNDLE ORDERS

If products were purchased as part of a bundle, multi-item promotion, discount, or other special offer, any refund will be calculated in accordance with the actual amount paid and the terms of the applicable promotion.

We will not deduct undisclosed fees or retroactively impose conditions that were not part of the offer accepted by the customer.

15. SUBSCRIPTIONS & RECURRING ORDERS

Unless a recurring purchase or subscription is expressly presented and accepted during checkout, LiverPure™ purchases are treated as one-time purchases.

Customers will not be automatically enrolled into recurring billing merely by completing a one-time purchase.

If a subscription option is offered, its renewal terms, billing frequency, price, cancellation process, and applicable refund conditions will be disclosed before enrollment.

16. DUPLICATE CHARGES

If you believe you have been charged more than once for the same order, please contact us immediately at info@liver-pure.com.

We will review the transaction records and, if a duplicate charge is confirmed, take appropriate steps to correct it.

17. UNAUTHORIZED TRANSACTIONS

If you believe a purchase was made using your payment method without authorization, please contact us promptly.

We will review the available transaction and order information and cooperate appropriately with payment processors and financial institutions investigating legitimate unauthorized-transaction claims.

Nothing in this policy limits your rights to contact your bank, card issuer, payment provider, or other financial institution regarding an unauthorized transaction.

18. CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact us directly before initiating a payment dispute when the issue concerns delivery, a refund, cancellation, damaged goods, or another order-related concern.

Our customer support team can be reached at:

Email: info@liver-pure.com
Phone: +1 307 500 3758

We will make reasonable efforts to investigate and resolve legitimate customer concerns promptly.

If a chargeback or payment dispute is filed, we may provide the payment processor, acquiring bank, card network, or financial institution with relevant records necessary to investigate the dispute, including order information, payment records, shipment and tracking information, delivery confirmation, customer communications, and applicable policies.

We will not knowingly provide false or misleading evidence in connection with a payment dispute.

Nothing in this section restricts any chargeback or dispute rights available to customers under applicable law or their agreement with their payment provider.

19. REFUND ABUSE & FRAUD

We reserve the right to investigate refund or return requests involving reasonable indications of fraud, material misrepresentation, repeated abuse, duplicate refund requests, or other improper activity.

Where permitted by law, we may deny requests that are determined to be fraudulent or abusive after reasonable review.

This provision does not affect legitimate refund requests or mandatory consumer rights.

20. CONSUMER RIGHTS

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive rights that cannot legally be excluded under applicable federal, state, or local consumer protection laws.

If a provision of this policy conflicts with a mandatory consumer protection requirement applicable to your purchase, the applicable law will control to the extent of that conflict.

21. CONTACT US

We encourage customers to contact us whenever there is a problem with an order so that our customer support team has an opportunity to assist.

For returns, refunds, cancellations, damaged products, missing products, or other order-related concerns, contact:

CleanSups Limited LLC
34 N Franklin Ave, Ste 687 #5326
Pinedale, WY 82941
United States

Email: info@liver-pure.com
Phone: +1 307 500 3758

22. CHANGES TO THIS POLICY

We may update this Refund & Return Policy periodically to reflect changes in our operations, fulfillment practices, customer-service procedures, or legal requirements.

The current version will be published on our website with an updated “Last Updated” date.

Changes will apply prospectively unless applicable law requires otherwise.